Terms of use

Terms of use Krib for consumers

Regarding the services of Krib.nl, the following conditions and all applicable legal rules apply. By using the Krib Website, the user accepts to be bound by these conditions.

1. Definitions

1. Account: the possibility to use the Services.

2. Mediation request: an advertisement on the Website in which an assignment is offered by a Client.

3. General terms and conditions: these General terms and conditions, regardless of the form in which they are made known.

4. Service: the services offered by Krib through the Website, consisting of, among other things, offering a platform where Clients and Real estate agents can get in touch with each other regarding the provision of housing mediation.

5. User: the internet user who uses the Website in some way, including, but not limited to, Clients and Real estate agents.

6. Client: the natural or legal person who offers an assignment or gives an assignment to perform work to a Real estate agent using the Website.

7. Real estate agent: the natural or legal person who makes themselves available through the Website to perform work on behalf of a Client or registers for or makes a proposal on one or more assignments from a Client, not being a temp agency or a comparable company.

8. Website: the website www.krib.nl.

9. Krib: Krib is part of the private limited company Mijn Verkoopmakelaar BV, statutorily established in Amsterdam, Chamber of Commerce number: 73369187.

2. General

1. These General terms and conditions apply to all agreements and all other possible legal acts between Krib and the User.

2. The specific conditions, called "General terms and conditions Krib for Real estate agent" apply to the Services provided by Krib to Real estate agents.

3. Krib is entitled at all times to adjust or supplement these General terms and conditions.

4. Deviations from the General terms and conditions are only valid if they have been expressly agreed upon in writing or by email between Krib and the User.

5. Krib expressly rejects any general terms and conditions of the User.

6. If these General terms and conditions have once been applicable to a legal relationship between the User and Krib, the User is deemed to have consented in advance to the applicability of the General terms and conditions to subsequently concluded and future Agreements.

7. If and insofar as any provision of these General terms and conditions is declared void or is annulled, the other conditions will remain in full force. Krib will then establish a new provision to replace the void/annulled provision, whereby the purport of the void/annulled provision will be taken into account as much as possible.

3. Services

1. Krib offers a platform on the Website where Clients and Real estate agents can get in touch with each other regarding mediation for a property. Krib only has a facilitating role and therefore cannot be held responsible for actions or omissions of a User through or in connection with the Website or otherwise. Krib is entitled at all times to adjust and/or terminate (the content of) its services.

2. Krib has compiled the content of the Website with the greatest possible care. However, all content information on the Website regarding the Mediation requests, assignments, references and guide prices comes from the Users. These Users are themselves responsible for the accuracy and completeness of this information. Krib bears no responsibility for the content of Mediation requests, assignments, references and guide prices, nor for any other communication between Users. Nor does Krib bear responsibility for compliance with their obligations by Clients and Real estate agents, including compliance with any payment obligation and the correct execution of the work to be performed.

3. Krib offers the information placed by itself on the Website, insofar as applicable law permits, on an "as is" basis, excluding any express or implied guarantees, commitments or indemnities of any kind, including (but not limited to) the exclusion of guarantees regarding entitlement to (ownership) rights, sufficient quality, suitability for a particular purpose and non-infringement of property rights or rights of third parties. In particular, Krib does not guarantee:

• that the information on the Website is accurate, complete, suitable, current and not unlawful, including the information provided by Users;

• that the Website will work uninterruptedly, will be free of viruses, trojans and other errors and/or defects, and that any defects will be remedied;

• that third parties will not unlawfully use the Website and/or Krib's systems.

4. Maintenance

1. Krib is entitled to put the Website (temporarily) out of use or to restrict it in case this is necessary, for example, for maintaining or adjusting the Website, without this creating any right to compensation against Krib.

5. Use of the service and provision of information

1. The User guarantees that all data, including but not limited to name, address data and email data that he provides in the context of the Service are complete, accurate and current and that he will use the Service exclusively for himself. In addition, the User guarantees that he is authorized to use the Services and that he will comply with applicable laws and regulations regarding the granting of assignments, giving guide prices, offering and performing work.

2. By offering data on the Website, including but not limited to Mediation requests, assignments, references and guide prices, the User gives permission to publish this data on the Website and guarantees to be authorized to give that permission. Users are aware that the positioning of Mediation requests and other information on the Website depends on a number of factors and that no rights can be derived from this.

3. The User is himself responsible and liable for the content of the data published on the Website. He guarantees that the content of this data is accurate, current and reliable and is not contrary to applicable laws and regulations and is not unlawful. In addition, he guarantees that he will not mistreat other Users with this data, and that he will not damage the interests and good name of Krib.

4. The following data may in any case not be placed on the Website:

• material that is contrary to any law, regulation or these General terms and conditions;

• material that refers to the performance of illegal services or services that can cause damage to the property of others in any way;

• material that infringes intellectual property rights, privacy rights or that violates other rights of Krib or third parties;

• material that in Krib's opinion is contrary to public morals or good taste, is violent or incites violence or hatred against another or others;

• material that mentions in any way or refers to another website that competes with or is similar to the Website;

• a Mediation request or assignment that aims to (in)directly promote a company;

• material that comes from a temp agency;

• the telephone number and/or address of the User.

6. References

1. A Client is entitled to add a reference to the profile of the Real estate agent by whom he has had certain work performed. In the reference, the data requested there is provided by the Client.

2. The Client guarantees that the information provided in a reference is in good faith and truthful and indemnifies Krib against any claim by a third party in that regard.

3. Krib is entitled at all times to remove a reference. It can proceed to do so, including but not exclusively, if it appears following a report that the reference is incorrect, unreliable or unmistakably unlawful, or otherwise does not comply with the Reference Policy as published on the Website.

4. A reference must in any case meet the following conditions:

• a reference may not contain defamatory, vulgar, obscene or racist language;

• a reference may not contain personal data regarding a Real estate agent;

• a reference may not contain links and/or scripts;

• a reference must be added by the Client and must relate to the Real estate agent by whom the assignment was performed.

7. Privacy

1. Krib processes personal data of Users for the purpose of executing the Services and related activities and in accordance with the Personal Data Protection Act.

2. Krib's Privacy Statement applies to this processing of personal data.

8. Account

1. In order to use Krib's Services, an Account must be created in the manner described on the Website by providing the requested data.

2. An Account is only created when Krib has accepted the application for placing an Account in writing. Krib is entitled to refuse (the creation of) an Account and/or (the placing of) a Mediation request, assignment, reference, guide price or other information by the User or to remove it without stating reasons.

3. A password is provided to the User for the Account. The password is strictly personal and the User may not let third parties use it. The User is liable for any use made of his Account and indemnifies Krib against any claim by third parties regarding damage or otherwise, arising in any way from the use made of the Service through his Account.

4. Krib is entitled to adjust the password if this is necessary in the interest of the functioning of the Service.

9. Intellectual property rights

1. All intellectual property rights regarding the Website belong exclusively to Krib and/or its licensors with the exception of the material supplied by the User in connection with placing Mediation requests, assignments, references, guide prices or otherwise.

2. The User is not permitted to make the Website or any content thereof available to third parties, reproduce, distribute, transmit, or process in any other document or other material in any way, without written permission from Krib. This means, among other things, that the User is not permitted, without prior written permission from Krib, to retrieve and reuse a substantial part of the content of (a) database(s) and/or to repeatedly and systematically retrieve and reuse non-substantial parts of the content of a database(s) within the meaning of the Database Act.

3. The User guarantees that the information he places on the Website, including Mediation requests, assignments, references and guide prices, does not infringe (intellectual property) rights of third parties. The User fully indemnifies Krib against all possible claims by third parties arising from and/or related to the information he places on the Website, including any claim based on the allegation that the relevant information infringes any (intellectual property) rights of third parties.

10. Exclusion

1. Krib reserves the right to exclude the User from any (further) use of the Website, including by blocking and/or removing his Account, without being obliged to repay any compensation already received, if:

• the User acts in any way contrary to these General terms and conditions;

• the User infringes (intellectual property) rights of third parties;

• the User acts contrary to applicable laws and regulations.

11. Force majeure

1. Krib is not required to fulfill any obligation if it is prevented from doing so as a result of force majeure. Force majeure also includes a non-attributable shortcoming of suppliers and/or other third parties used by Krib.

12. Liability Krib

1. Krib is only liable for direct damage as a result of intent or gross negligence on the part of Krib. Direct damage exclusively means the costs that the User has reasonably had to make to remedy or eliminate Krib's shortcoming, so that Krib's performance does correspond to the agreement, as well as reasonable costs to prevent or limit such damage and reasonable costs to determine the cause and extent thereof.

2. Krib's total liability can never amount to more than the total agreed compensation for using the Service for the year running at the time the shortcoming occurs, with a maximum of € 500.00.

3. Any liability of Krib for indirect damage, including but not limited to consequential damage, loss of profit and loss of turnover, is excluded. More particularly, Krib is not liable for damage on the part of the User caused by third parties, whether or not they use the Website and/or the Services.

13. References

1. The Website contains references (for example by means of a hyperlink, banner or button) to websites of third parties. Krib has no control over these websites and is not responsible for their content and/or the policy pursued, including the privacy policy.

14. Security

1. Krib makes reasonable efforts to secure its systems against loss and/or any form of unlawful use. For this purpose, Krib implements appropriate technical and organizational measures, taking into account, among other things, the state of technology.

15. Infringement notification

1. Mediation requests, assignments, references and guide prices must be placed in the manner determined on the Website and stating the data requested on the Website.

2. If a User believes that certain information on the Website is unlawful, he can report this to Krib by means of the button designated for this purpose on the Website. Based on the data to be provided by this User, Krib will handle the report, provided that the report meets all requirements set by Krib for this purpose. If the report shows that the disputed material is unmistakably unlawful, it will be removed by Krib. By making a report, the User indemnifies Krib against any claim by third parties in connection with the removal of material. The indemnification also relates to all damage and costs that Krib suffers in connection with such a claim, including but not limited to – but not limited to – reimbursing costs for legal assistance.

16. Duration and termination

1. Each agreement between Krib and the User is entered into for an indefinite period, unless expressly agreed otherwise. The Client is entitled at all times to terminate the Agreement in writing without stating reasons.

17. Disputes

1. Dutch law applies to these terms of use.

2. All possible disputes will be submitted to the competent court in the Amsterdam district.

Amsterdam, February 1, 2026

General terms and conditions Krib for service providers

Krib is part of Mijn Verkoopmakelaar B.V., registered with the Chamber of Commerce under number: 73369187

Amsterdam, February 1, 2026 - These General terms and conditions apply to Real estate agents connected to www.krib.nl. Users fall under the Terms of use.

1 General

These General terms and conditions apply to all agreements and legal acts between Krib and the Real estate agent.

1.1 Krib is entitled at all times to adjust or supplement these General terms and conditions. If these are substantive changes, Krib will communicate to the Real estate agent before the changes take effect. If the Real estate agent does not wish to agree with the new changes, the Real estate agent can terminate the Agreement between parties until the moment the changes take effect.

1.2 Krib expressly rejects any general terms and conditions of the Real estate agent.

1.3 Insofar as any provision of these General terms and conditions is declared void or is annulled, the other conditions will remain in full force. Krib will then establish a new provision to replace the void/annulled provision, whereby the purport of the void/annulled provision will be taken into account as much as possible.

2 Services

2.1 Krib offers a platform where Clients and Real estate agents can get in touch with each other regarding the performance of work. Krib only has a facilitating role and therefore cannot be held responsible for actions or omissions of a User through or in connection with the Platform or otherwise.

2.2 Krib is entitled at all times to adjust and/or terminate (the content of) its Services.

2.3 Krib has compiled the content of the Platform with the greatest possible care. However, all content information on the Platform in Responses, Mediation requests, assignments, reviews and proposals comes from the Users. These Users are themselves responsible for the accuracy and completeness of this information. Krib bears no responsibility for the content of Responses, Mediation requests, assignments, reviews and proposals, nor for any other communication between Users. Nor does Krib bear responsibility for compliance with their obligations by Clients and Real estate agents.

3 Maintenance

3.1 Krib is entitled to put the Platform (temporarily) out of use or to restrict it in case this is necessary or desirable, for example, for maintaining or adjusting the Platform, without this creating any right to compensation against Krib. Krib is not required to inform Users about this (beforehand or not).

4 Use of the service and provision of information

4.1 The Real estate agent guarantees that all data he provides in the context of the Service are complete, accurate and current and that he will use the Service exclusively for himself.

4.2 By offering data on the Platform, including but not limited to Responses, quotes, offers, information about work and products, the Real estate agent gives permission to publish this data on the Platform and guarantees to be authorized to give that permission.

4.3 The Real estate agent will place Responses via the Platform and will not contact the Client via another route until he has received the contact details via Krib. Also not in case the Client is already known to the real estate agent from previous assignments.

4.4 Real estate agent will not try in any other way to circumvent the payment of the compensation to Krib.

4.5 Krib reserves the right to change and/or shorten the information provided by the Real estate agent. Krib also reserves the right to refuse or remove Responses, Mediation requests, assignments, reviews, proposals and other data from the Platform, for example because they are incomplete, incorrect or unreliable, are contrary to the law or are unlawful towards third parties, without this being able to lead in any way to any right of the Real estate agent to compensation.

4.6 Agreements between the Client and the Real estate agent only come into effect at the moment that the Client has expressly confirmed this to the Real estate agent. Krib is not a party to Agreements between the Client and the Real estate agent. Krib can therefore not exercise any control over the quality, safety or legality of the assignments and/or work, the accuracy of the offers, the authority of the Clients to have work performed and/or the authority of Real estate agents to perform that work. Real estate agent indemnifies Krib against any claim by third parties related to such matters.

4.7 The use of the (personal) data obtained by the Real estate agent through the Platform may only be used for the purpose for which it was provided. It is not permitted to process this data for any other purpose. It is also not permitted to collect personal data (including email addresses) from Users for any purpose whatsoever.

4.8 If the Real estate agent acts contrary to what is stipulated in articles 4.3 and 4.7, he forfeits, without further warning or notice of default and without requiring judicial intervention, a directly demandable fine of EUR 1,000 (one thousand euros) per incident, whereby the use of a (personal) data counts as one incident, without prejudice to Krib's right to take other measures available to it against the Real estate agent and/or demand compensation

5 Reviews

5.1 A Client is entitled to add a review to the Profile page of the Real estate agent by whom he has had certain work performed. In the review, the data requested there is provided by the Client.

5.2 Krib cannot be held responsible for the content of reviews. Krib is not liable for any damage arising from the content of a review.

5.3 Krib is entitled at all times to remove or modify a review. It can proceed to do so, including but not exclusively, if it appears following a report that the review is incorrect, unreliable or unmistakably unlawful.

6 Privacy

6.1 Krib processes personal data of Users for the purpose of executing the Services and related activities and in accordance with the Personal Data Protection Act and subsequent legislation regarding the protection of personal data.

6.2 Krib's Privacy Statement, as published on the Platform, applies to this processing of personal data.

7 Account and information provision by the Real estate agent

7.1 In order to use Krib's Services, an Account must be created in the manner described on the Platform, providing the data requested.

7.2 Krib may request additional information from the Real estate agent from time to time. The Real estate agent will provide this information to Krib upon first request.

7.3 An Account is only created when Krib has confirmed and thereby accepted the application for creating an Account in writing or by email. The Real estate agent can only place Responses with the Account if Krib has established that the Real estate agent meets the quality requirements applicable at that time.

7.4 Krib is entitled to refuse or remove (the creation of) an Account and/or (the placing of) a Response, Mediation request, assignment, review, bid or other information by the Real estate agent if there are well-founded reasons for this.

7.5 To gain access to the Account, a password is provided to the Real estate agent. The password is strictly personal and the Real estate agent may not let third parties use it. The Real estate agent is liable for any use made of his Account and indemnifies Krib against any claim by third parties regarding damage or otherwise, arising in any way from the use made of the Service through his Account.

7.6 Krib is entitled to adjust the password if this is necessary for security reasons or in the interest of the functioning of the Service.

8 Intellectual property rights

8.1 All intellectual property rights regarding the Platform belong exclusively to Krib and/or its licensors, with the exception of the material supplied by the Users by placing Responses, Mediation requests, assignments, reviews, proposals or otherwise.

8.2 The Real estate agent is not permitted to make the Platform or any content thereof available to third parties, reproduce, distribute, transmit, or process in any other document or other material in any way, without written permission from Krib.

8.3 The Real estate agent guarantees that the information he places on the Platform, including Responses, Mediation requests, assignments, reviews and proposals, does not infringe (intellectual property) rights of third parties. The Real estate agent fully indemnifies Krib against all possible claims by third parties arising from and/or related to the information he places on the Platform, including any claim based on the allegation that the relevant information infringes any (intellectual property) rights of third parties.

9 Exclusion

9.1 Krib reserves the right to dissolve the Agreement and exclude the Real estate agent from any (further) use of the Platform and the Service, including by blocking and/or removing his Account, without requiring a notice of default.

10 Force majeure

10.1 Krib is not required to fulfill any obligation if it is prevented from doing so as a result of force majeure. Force majeure also includes a non-attributable shortcoming of suppliers and/or other third parties used by Krib, hacks and internet outages.

11 Liability Krib

11.1 Krib is only liable for direct damage suffered by the Real estate agent. Direct damage exclusively means the costs that the Real estate agent has reasonably had to make to remedy or eliminate Krib's shortcoming, so that Krib's performance does correspond to the agreement, as well as reasonable costs to prevent or limit such damage and reasonable costs to determine the cause and extent thereof.

11.2 Krib's total liability never amounts to more than the total compensation that the Real estate agent paid to Krib for the service in the twelve months before the damage-causing event occurred, with a maximum of 700 (seven hundred) euros.

11.3 Any liability of Krib for indirect damage, including but not limited to consequential damage, loss of profit and loss of turnover, is excluded. More particularly, Krib is not liable for damage on the part of the Real estate agent caused by third parties, whether or not they use the Platform and/or the Services.

11.4 Nothing in this Agreement limits Krib's liability arising from intent or gross negligence on the part of Krib or its senior management.

12 References

12.1 The Platform contains references (for example by means of a hyperlink, banner or button) to websites of third parties. Krib has no control over these websites and is not responsible for their content and/or the policy pursued, including the privacy policy.

13 Duration and termination Agreements for indefinite duration

13.1 Except insofar as parties have expressly agreed otherwise, the Agreement between Krib and Real estate agent is entered into for an indefinite period.

13.2 The Agreement can be terminated by the Real estate agent at any time by sending an email to info@krib.nl with the subject 'Account removal'. If Krib makes a termination process available via the Account, termination can also take place via that route.

13.3 Krib has the right to terminate the Agreement at any time. Krib will communicate the termination via the Account or by email.

13.4 The termination of the Agreement, on whatever grounds, does not release the Real estate agent from the obligation to pay the amounts already owed to Krib.

14 Rates and fees

14.1 The Real estate agent owes Krib compensation if he responds to a request.

14.2 The Real estate agent owes Krib compensation if he may provide a service to the Client following a request.

14.3 The Real estate agent owes no compensation to Krib if the real estate agent indicates within 48 hours via info@krib.nl that he has already had contact with the applicant in the past 60 days and the real estate agent has not sent a Response to the applicant.

14.4 The amount of compensation depends on the content of the requested mediation and the way the Response is sent and may change from time to time. The amount of compensation is communicated with the request.

14.5 By sending a Response, the Real estate agent agrees to pay the communicated compensation, or in the absence thereof, the standard rates.

14.6 All prices and rates mentioned by Krib are in euros (€) and are exclusive of sales tax (VAT) and any other government-imposed levies, unless expressly stated otherwise in writing.

14.7 Krib is entitled at all times to adjust its rates or rate structure.

15 Payment

15.1 The compensation is charged by Krib after the Real estate agent owes compensation. Krib provides the Real estate agent with an overview of the compensation owed upon request.

15.2 All payments by the Real estate agent to Krib are deducted from the oldest outstanding invoices from Krib, regardless of any other designation by the Real estate agent.

16 Disputes

16.1 Dutch law applies to these General terms and conditions, all Agreements between Krib and Real estate agent, any use of the Platform and all related disputes (on whatever grounds).

16.2 All possible disputes arising from or related to these General terms and conditions, the Agreement and/or the use of the Platform, based on whatever grounds, are exclusively submitted to the competent court in Amsterdam, Netherlands.